MyStake Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the MyStake Casino website, games, account services and any related features made available online. In these Terms, “MyStake Casino”, “we”, “us” or “our” refers to the service operating under the MyStake Casino brand, and “you” or “your” refers to the person accessing or using the services.

By visiting the website, registering an account, depositing money, participating in a game or using any other service, you agree to be bound by these Terms. If you do not agree with any part of them, you must not use the website or its services. Other terms may apply to particular games, promotions, payment methods or features. Where additional rules are displayed, they form part of these Terms.

You are responsible for reading the current version of these Terms before using the service. We may update, replace or amend the Terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The updated version will take effect when published on the website, unless a different effective date is stated. Continued use after an update means that you accept the revised Terms.

• You must use the website only for lawful purposes.
• You must provide accurate, current and complete information when requested.
• You must follow any game rules, promotion rules and account instructions shown on the website.
• You must not use the website in a way that could damage, interrupt or compromise the service.
• You must make sure that gambling is permitted in the place where you are located.

The website may not be available in every location. We may restrict access to the website, particular games or payment options where required by law, regulation, technical limitations or our internal procedures. It is your responsibility to check the rules that apply to you before using the service.

2. Account eligibility and security

You must be at least 18 years old to use MyStake Casino. By registering or using the service, you confirm that you meet the minimum legal age and that you are legally able to enter into these Terms. We may ask for evidence of age or identity at any time. Access may be suspended until suitable information has been provided and verified.

You may only create and use an account for yourself. You must not create accounts for another person, allow another person to use your account or operate an account on behalf of someone else unless expressly authorised. Multiple accounts may be restricted where they are inconsistent with our procedures or appear to be connected to attempts to misuse the service.

Information provided during registration and verification must be truthful and kept up to date. This may include your name, date of birth, residential details, payment information and other information reasonably required to meet legal, security, fraud prevention or responsible gambling obligations. We may conduct checks using information supplied by you or from permitted verification sources.

Keeping your account secure

You are responsible for keeping your username, password and other login details confidential. Do not share them with another person or leave your account accessible on a shared device. You should notify us through the contact method made available on the website if you believe your account has been accessed without permission, your details have been compromised or a transaction appears unfamiliar.

All activity carried out through your account may be treated as activity authorised by you unless we are notified otherwise or there is evidence of a security issue. We may suspend access, require a password change or apply additional verification where necessary to protect your account, our systems or other users.

Suspension and closure

We may suspend, restrict or close an account where we reasonably consider that these Terms have been breached, information is inaccurate, verification cannot be completed, activity presents a security or fraud risk, or continued access may be unlawful or harmful. We may also act where required by an authority or applicable law. Any review will be handled in accordance with our procedures and legal obligations.

3. Deposits, wagers and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to their own terms, processing rules, fees or verification requirements. We may refuse, delay or reverse a transaction where information is incomplete, a payment is not authorised, a method is unavailable or additional checks are required.

You should deposit only money that you can afford to lose. Funds placed in your account are intended for lawful gaming activity and must not be used for any unlawful purpose. We may request information about the source of funds or the purpose of transactions where this is required for compliance, security or responsible gambling reasons.

A wager is accepted only when it has been recorded by the website and confirmed in the relevant account or game history. If there is a technical error, interrupted connection, system malfunction or other obvious mistake, we may review the affected activity and correct the result in accordance with applicable rules and law. Records held in our systems may be used to determine the details of a transaction or wager.

Games may have separate rules explaining how outcomes are determined, how wagers are settled and when a result is final. You should review those rules before playing. Game outcomes are determined by the relevant game system and, where applicable, approved randomisation or other technical processes. Past results do not predict future results, and no strategy can guarantee a particular outcome.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, transaction reviews and any conditions displayed when the request is made. We may return funds through an appropriate payment method, which may not always be the same method used for a deposit. You must ensure that payment details are accurate and capable of receiving the relevant funds.

Where an account is closed or restricted, any remaining balance will be reviewed in line with these Terms, applicable law and the reason for the action. We may withhold or adjust funds connected with fraud, unlawful activity, duplicated accounts, chargebacks, technical errors or a serious breach of these Terms. We will not remove funds except where permitted by law and our applicable procedures.

You should check your balance, transaction history and game records regularly. If you believe a transaction, balance or result is incorrect, raise the issue through the contact channel available on the website as soon as reasonably possible and provide enough information for the matter to be reviewed.

4. Promotions, prohibited conduct and responsible gambling

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms may explain eligibility, qualifying activity, wagering requirements, time limits, game restrictions, maximum values, withdrawal conditions and circumstances in which an offer may be changed or withdrawn. You must read the specific promotion terms before participating. If a promotion term conflicts with these Terms, the specific term will apply to that promotion to the extent of the conflict.

We may limit or refuse access to an offer where eligibility cannot be confirmed or where participation appears to involve abuse, manipulation, collusion, multiple accounts or another attempt to gain an unfair advantage. We may cancel or amend promotional credits, winnings or transactions connected with an obvious error, misuse or breach of the relevant offer terms.

Prohibited activity

• Using stolen, fraudulent or unauthorised payment information.
• Colluding with another person or interfering with the fair operation of a game.
• Using software, devices, scripts or methods intended to manipulate the website or obtain an unfair advantage.
• Attempting to bypass identity, location, account, payment or responsible gambling controls.
• Using the service to launder money, fund unlawful conduct or engage in any other illegal activity.
• Harassing staff, publishing harmful material or attempting to access another user’s information.
• Allowing a person who is underage or excluded to use your account.

If prohibited conduct is suspected, we may investigate, restrict activity, suspend an account, void affected transactions where legally permitted and report matters to relevant authorities or service providers when required. We may ask for documents or explanations during an investigation.

Responsible gambling

Gambling should be an occasional form of entertainment, not a way to make money or recover losses. Set a budget and time limit before you play, avoid chasing losses and never gamble with money needed for essential expenses. Do not gamble when affected by alcohol, drugs, stress or strong emotions.

Account tools and support options may be available to help you manage your play. These may include deposit or spending controls, activity information, time reminders, cooling-off periods and self-exclusion. Availability and operation can depend on the service and applicable requirements. If gambling is causing concern for you or someone close to you, stop playing and seek support from an appropriate Australian gambling help service or health professional.

5. Privacy, intellectual property and liability

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. We may collect, use, store and disclose information for purposes such as providing the service, processing payments, verifying identity and age, preventing fraud, managing responsible gambling risks, maintaining security, meeting legal obligations and communicating with you about your account.

You must not copy, reproduce, modify, publish, distribute, sell or commercially exploit website content without permission. The website design, text, logos, software, graphics, game content and other materials may be protected by intellectual property rights. You receive a limited, personal and non-transferable right to use the website for its intended purpose while your access remains permitted.

We aim to keep the website and services available, accurate and secure, but online services may be affected by maintenance, telecommunications problems, device issues, third-party services, cyber incidents or events outside reasonable control. We do not guarantee that the website will always be uninterrupted, error-free or available on every device.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, your use of an unsupported device, an unauthorised payment method, inaccurate information supplied by you or circumstances outside our reasonable control. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Complaints and applicable law

If you have a concern about your account, a transaction, a game result or the service, please use the support or contact process displayed on the website. Provide relevant details so the matter can be reviewed. We may ask for further information and will consider complaints in accordance with our procedures and applicable requirements.

These Terms are intended to operate subject to the laws and regulatory requirements that apply to your use of the service. Any dispute should first be raised through the available complaints process. Nothing in these Terms prevents you from exercising rights or seeking remedies available to you under applicable Australian consumer or other laws.

If any part of these Terms is found to be invalid or unenforceable, that part will be interpreted or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms, together with any policies and specific game or promotion rules referred to on the website, form the agreement governing your use of MyStake Casino.