Betting Rules

1. Scope and acceptance

These rules apply to bets and wagers placed through MyStake Casino, where those products are made available to you. They are intended to provide clear, general information about how betting activity is handled. Certain games, markets, promotions or services may have additional rules. If a specific product rule conflicts with a general rule on this page, the product-specific rule may apply to that product.

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the relevant information before confirming a wager. This includes checking the selected game or market, the stake, the available odds or payout information, and any conditions displayed during the betting process.

You must use MyStake Casino only where online gambling is lawful for you. Players in Australia should consider the laws that apply in their state or territory, as well as any other legal requirements that may affect their access to gambling services. MyStake Casino may restrict or refuse access where required by law, regulation, technical limitations or internal controls.

• You must meet the minimum age requirement that applies to the service and provide accurate account information.
• You must use an account registered in your own name and must not allow another person to use it.
• You must comply with these rules, the website Terms and Conditions and any instructions shown on the relevant betting page.
• You should not place a wager if you do not understand the product, the applicable rules or the financial risk involved.

2. Accounts, deposits and placing bets

A valid account may be required before you can place a bet. Account details must be complete, current and truthful. MyStake Casino may request information or documents to verify identity, age, payment ownership or other account details. Betting activity, withdrawals or account access may be limited while a required review is taking place.

You must protect your username, password, verification details and devices from unauthorised use. If you believe that someone else has accessed your account, stop using the account and notify the relevant support channel available through the website. You remain responsible for activity carried out through your account where you have not taken reasonable steps to keep it secure.

A wager is submitted when you select the relevant option, enter the stake and confirm the bet using the process provided on the website. A bet is not necessarily accepted merely because you have selected an option or entered a stake. Acceptance may depend on the website displaying confirmation, the account having sufficient available funds and the bet passing applicable checks.

Checking a bet before confirmation

Before confirming a wager, check all details carefully. Depending on the product, this may include the event, participant, game, market, selection, odds, stake, potential return, number of selections and any applicable conditions. Once a bet has been accepted, it may not be possible to change or cancel it unless the relevant product rules expressly allow this.

• Do not rely on an internet connection, device display or saved betting slip as proof that a wager has been accepted.
• Review your account history or the confirmation information shown after placing a bet.
• You should not attempt to place the same wager repeatedly if a page is slow or an error message appears.
• If information displayed on the website appears incomplete or inconsistent, do not proceed until the position is clear.

You are responsible for ensuring that the stake shown is the amount you intend to risk. Before submitting a wager, check that your payment method and account balance are available for the intended transaction. A wager may be declined, delayed or subject to review if payment, identity or security checks cannot be completed.

3. Bet types, odds and settlement

The bet types available through MyStake Casino may vary by product, event, game and location. Examples can include single wagers, multiple selections, fixed-odds bets, in-play markets and casino game wagers, where offered. Each product page should explain the relevant selections, conditions and method used to determine a result.

Displayed odds or payout information may change before a bet is accepted. The odds or terms that apply are generally those shown at the point the wager is confirmed, subject to the applicable product rules. A displayed price, return or balance figure may be corrected if there is an obvious error, a technical issue or another circumstance covered by the website Terms and Conditions.

Settlement means the process of determining the outcome of an accepted wager and applying the relevant result to the account. Settlement may rely on official results, recognised data sources, game records or the outcome generated by the applicable gambling product. The source and method used may differ between products, so you should read the rules shown for the particular bet.

Common settlement principles

• A winning wager is settled according to the accepted odds, payout information or product rules that applied to that wager.
• A losing wager is settled when the relevant result or game outcome determines that the selection was unsuccessful.
• A void or cancelled wager is handled according to the specific rules for that product and may be returned, adjusted or settled in another stated manner.
• Where a multiple bet includes a void selection, the effect on the remaining selections is determined by the applicable market rules.
• For casino and other games, the result is determined by the game rules and the recorded outcome of the relevant play.
• If an event, market or game is interrupted, postponed, abandoned or materially changed, the applicable product rules determine whether the wager remains active, is void or is otherwise settled.

You should not assume that a result is final simply because information appears on a third-party website or social media account. MyStake Casino may amend a settlement if an official result is corrected, a relevant authority changes its decision, a technical error is identified or the original settlement did not follow the applicable rules.

Where a product uses a random or automated outcome, the recorded result of the relevant game or system is used for settlement, subject to any applicable technical review. You should not interfere with, attempt to predict or manipulate the operation of a game or betting system.

4. Cancellations, errors and disputes

MyStake Casino may suspend, reject, cancel or void a wager where permitted by the applicable rules. Reasons may include an obvious error, a technical failure, an event or market being offered incorrectly, suspected manipulation, a breach of account conditions, an outcome that cannot be verified, or a legal or operational requirement. The treatment of the wager will depend on the circumstances and the rules for the relevant product.

If a bet is placed during a system interruption or after a market should have been closed, the wager may be reviewed. A bet may also be cancelled where the website displays incorrect odds, incorrect event information, an incorrect settlement value or other material information that could reasonably affect the decision to wager. Where an adjustment is required, the account record may be corrected.

Raising a question about a wager

If you believe a wager has been accepted, recorded or settled incorrectly, review the bet details in your account and raise the matter through the support options made available on the website. Provide enough information to help identify the bet, such as the account details requested through the secure support process, the relevant product, the date and the bet reference if one is shown. Do not send passwords or other sensitive security information in an unsecured message.

Queries are assessed against the account record, transaction history, system data, published rules and any relevant official information. A request for review does not guarantee that a settlement will be changed. If a correction is justified, the account may be adjusted in line with the applicable rules. You should keep your own records of important transactions and confirmations.

1. Check the bet status, selection and settlement information shown in your account.
2. Read the rules for the specific event, market or game before making a complaint.
3. Submit the issue through the available support process and describe the concern clearly.
4. Allow the review to be completed before submitting repeated requests about the same matter.
5. If you remain dissatisfied, follow any further complaint or escalation process made available on the website.

Technical records, account history and other relevant information may be used to investigate a dispute. Screenshots or personal notes may help explain your concern, but the account and system records remain important when determining what occurred. MyStake Casino may apply the outcome that is supported by the applicable rules and available records.

5. Responsible betting and general conditions

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only wager money that you can afford to lose. Set a personal budget before you play and avoid increasing your stake to recover losses. Do not gamble when you are upset, under the influence of alcohol or drugs, or feeling pressure to win.

MyStake Casino may provide responsible gambling tools and information, which can include deposit controls, time reminders, activity information, temporary breaks or account exclusion options. Availability and operation may vary. If gambling is becoming difficult to control, use the support and protection options shown on the website and consider seeking independent help from a suitably qualified service.

Fair use and prohibited activity

You must not use the website for fraud, money laundering, account sharing, unauthorised payment activity, manipulation of results, collusion, exploitation of technical weaknesses or any other unlawful or abusive purpose. You must not interfere with the website, use automated tools without permission, or attempt to bypass account, location, age, identity or responsible gambling controls.

MyStake Casino may monitor activity to protect players, maintain platform security, investigate irregular behaviour and comply with applicable obligations. This may include reviewing account patterns, payments, device information, betting activity and other relevant records in accordance with the Privacy Policy. An account may be restricted while activity is reviewed, and any action taken will be based on the applicable terms and requirements.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational processes. The version published on the website is the version that applies, subject to any transition arrangements stated with the update. You should review the rules regularly, particularly before using a new product or placing a significant wager.

If you have questions about a bet, account activity or responsible gambling options, use the support channels and information provided through the MyStake Casino website. Nothing on this page limits any rights or protections that cannot lawfully be excluded under applicable Australian law.