Cookies Policy

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support particular features. Some cookies are placed by the website you are visiting, while others may be placed by service providers that support website functions.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a longer period or until they expire or are deleted. The period for which a cookie remains available can vary according to its purpose and the settings used by your browser or device.

We may also use technologies that perform a similar function to cookies, including pixels, tags, software development kits, local storage and other identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a different explanation is needed.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information that we hold or receive, depending on how the website and your account are used. We handle information collected through these technologies in accordance with applicable requirements and our Privacy Policy.

How MyStake Casino may use cookies

MyStake Casino may use cookies for several purposes. The cookies used on a particular page or service can depend on the functions available, the device you use, your browser settings and the choices you make. Not every cookie category will be used in every situation.

Strictly necessary cookies

Strictly necessary cookies help the website operate and cannot always be disabled through the website's preference tools. They may support activities such as loading pages, maintaining a secure connection, remembering your progress during a session, directing requests to the appropriate service and identifying unusual or potentially harmful activity. They may also help with account access, age or identity-related processes where those functions are available.

These cookies are generally used because they are needed to provide a service you have requested or to support the operation and security of the website. If you block them through your browser, some parts of the website may not work properly, and services that require an account or secure session may be unavailable.

Preference and functionality cookies

Preference cookies allow the website to remember choices you make. For example, they may remember language, display, region, accessibility or cookie preference settings. Functionality cookies can help provide features that make the website easier to use and may reduce the need to repeat the same selections during later visits.

If you choose not to allow these cookies, some preferences may not be retained. You may need to select the same options each time you visit, and certain optional features may not operate as intended.

Analytics and performance cookies

Analytics and performance cookies may help us understand how visitors use the website. They can provide information such as which pages are viewed, how visitors move through the website, whether pages load correctly and whether an online feature is working as expected. This information may be used in an aggregated or otherwise limited form to improve content, navigation, performance and reliability.

Analytics information may also help identify technical errors, measure the effectiveness of website changes and understand general usage patterns. These cookies are not intended to record the content of your private communications or to determine the outcome of any game or transaction.

Advertising and marketing cookies

Where available and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertising, understand which content is relevant to visitors and deliver information about services that may be of interest. These cookies may be used by MyStake Casino or by service providers acting on its behalf.

Marketing cookies may be optional. You can usually manage them through the cookie settings tool or your browser controls. Turning them off may not prevent all advertising, but it may make advertising less relevant and may affect the way campaign preferences are recorded.

Third-party services and information collected

Some website functions may be supported by third-party service providers. These providers may use cookies or similar technologies to deliver security, hosting, analytics, payment-related functionality, customer support, advertising or other services. The third party may receive information about your device, browser, visit or interaction with the relevant feature.

Third-party cookies are controlled by the party that places them, and their use may be governed by that party's own privacy or cookie policy. We do not control every setting or practice of an independent third party. You should review the relevant information provided by that third party if you want to understand how it handles data or how to exercise choices directly with it.

Information that may be collected through cookies can include an internet protocol address, device type, browser type, operating system, general location information, pages viewed, links selected, session details and the date or time of a visit. The information collected will depend on the technology, the service involved and your settings. We may use this information for website operation, security, fraud prevention, reporting, improvement and other purposes described in our Privacy Policy.

Cookies are not used to change the random outcome of a game, improve a player's chance of winning or guarantee a particular result. If you use account or gaming services, cookie information may support the technical delivery of those services, but it does not replace the rules, terms or responsible gambling information that apply to them.

We may retain cookie-related information for as long as reasonably necessary for the purpose for which it was collected, for security and record-keeping purposes, or as otherwise permitted or required by applicable law. Retention periods can vary by cookie type and service.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept optional cookies, reject optional cookies or select categories individually. Your choice may be stored in a cookie so that the website can remember it. If you clear your cookies, use a different browser or change device, you may be asked to make your choice again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. Some browsers let you block third-party cookies while allowing cookies from the website you are visiting. Your device may provide additional controls for identifiers and similar technologies.

• You can delete existing cookies from your browser or device.
• You can block cookies generally or block selected categories.
• You can configure your browser to notify you before a cookie is stored.
• You can use private or incognito browsing features, subject to the limits of those features.
• You can revisit the website's cookie preference tool where it is available.

The exact steps for managing cookies depend on your browser, operating system and device. Information about cookie controls is usually available in your browser's help section. Blocking or deleting cookies may affect the appearance, security, speed or functionality of the website. In particular, account access, saved preferences, forms, verification processes and other features may not work correctly without necessary cookies.

Changing your cookie preferences does not necessarily delete information collected before the change. It generally affects future collection through the relevant technology. If you want to ask about personal information associated with your use of the website, please refer to our Privacy Policy and use the contact or request process made available on the website.

Changes to this policy

We may update this Cookies Policy when our website, services, technologies, business practices or legal obligations change. The updated version will be published on this page with a revised effective date where appropriate. Changes may include the introduction, removal or alteration of cookie categories and the services that support the website.

You should check this page from time to time so that you remain informed about how cookies may be used. If a change requires a new choice or notice, we may present an updated cookie banner or preference tool. Your continued use of the website after an update may be subject to the updated policy, to the extent permitted by applicable law.

If you have a question about this Cookies Policy, your cookie settings or the handling of information collected through the website, please use the contact options or support process displayed on the MyStake Casino website. We will consider requests in line with applicable requirements and the information available to us.

MyStake Casino also encourages players in Australia to use the website responsibly, protect their account information and review the applicable terms before using any online service. Cookies are only one part of how the website operates, and this policy does not change any account, gaming, privacy or responsible gambling terms that apply.