- OperatorSanteda International B.V.
- Established2019
- Games8,000+ from 90+ providers
- Crypto Support12 cryptocurrencies accepted
Information we may collect
When you use MyStake Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information we handle depends on the services you use, the choices you make and the checks required before certain activities can be completed. We try to collect information that is relevant to those purposes and do not ask for information that is unnecessary for operating the service.
Account and contact information
- Your name, date of birth and other information provided when creating or maintaining an account.
- Your username, account preferences, communication preferences and records of requests made through the website.
- Contact details and information used to communicate with you about your account, transactions, support requests, security or service updates.
- Information about responsible gambling settings, restrictions or account activity where it is relevant to providing a safer service.
Verification, payment and activity information
- Identity or age verification information, which may include copies or details from verification documents where checks are required.
- Payment details and payment method information, although full payment credentials may be handled directly by payment providers rather than stored by us.
- Deposits, withdrawals, wagers, account balances, bonuses or promotions applied to your account, and other transaction records.
- Records of communications with customer support, including the information you provide when asking for help.
- Information about how you use the website, including pages visited, features used, preferences and interactions with messages or promotions.
Device, technical and cookie information
- Your IP address, approximate location, browser type, operating system, device type and language settings.
- Login information, timestamps, referral information and technical records needed to keep the website secure and functioning.
- Cookie identifiers and similar technologies that remember settings, measure website performance, support security and help us understand website use.
- Information about suspected unusual, automated or fraudulent activity, including signals used for account and payment security.
How we use information
We use personal information for purposes connected with providing an online casino service and managing our relationship with players. The information we use will depend on the circumstances. For example, information supplied during registration may be used differently from technical information collected when you browse the website.
- To create, operate and maintain your account and provide access to available website features.
- To process deposits, withdrawals and other account transactions, and to keep accurate financial and activity records.
- To verify identity, age and account information, and to complete checks designed to prevent fraud, misuse, money laundering and other unlawful or harmful activity.
- To protect players, the website, payment systems and our business from security threats, unauthorised access and suspicious activity.
- To provide customer support, respond to questions, investigate complaints and resolve technical or account issues.
- To meet applicable legal, regulatory, tax, accounting, safety and record-keeping obligations without naming or relying on a particular authority in this policy.
- To monitor and improve website performance, usability, security, products and services.
- To personalise certain website features, messages or content where this is appropriate and permitted.
- To send service communications, such as account notices, security alerts, transaction updates and important changes to the service.
- To send promotional or marketing communications where you have chosen to receive them or where another lawful basis permits this.
We do not treat promotional communications as a condition of using the core account service. You can withdraw consent to marketing at any time. Even after you opt out, we may continue to send essential service messages, such as information about account security, transactions, responsible gambling tools, changes to this policy or other matters necessary to manage your account.
When information may be shared
We may share relevant information with service providers that help us operate the website and provide services to you. These providers may support payment processing, identity and age verification, fraud prevention, technology, hosting, customer support, communications, security, analytics and professional services. They are expected to handle information only for appropriate purposes and to apply suitable safeguards.
Information may also be disclosed when necessary to comply with a lawful request, meet a legal obligation, protect the rights or safety of players or others, investigate suspected fraud or unlawful activity, enforce our terms, or respond to an emergency. If our business or part of our service changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.
Some service providers may process information in countries other than Australia. Where this occurs, we take reasonable steps to ensure information is handled securely and in a way that is consistent with applicable privacy requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your privacy rights or ask a question about this policy, contact us at support@mystakecasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable details to confirm your identity and protect your account before completing a request.
- For access, ask for a copy or summary of the personal information we hold about you.
- For correction, identify the information that is incorrect or incomplete and provide the updated details where appropriate.
- For deletion, tell us which information you want removed. Deletion may be limited where information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate reasons.
- To withdraw marketing consent, state that you no longer wish to receive promotional communications. You may also use an unsubscribe option included in a marketing message where one is provided.
- For another privacy question, explain the issue and we will review it in line with this policy and applicable requirements.
We aim to handle privacy requests within a reasonable time. The outcome may depend on the nature of the request, the information involved and any legal or security obligations that apply. If we cannot fully comply, we will generally explain the relevant reason, subject to limits on what we can disclose.
Changes to this policy
We may update this Privacy Policy when our services, information practices or legal obligations change. The latest version will be made available on the website and will apply from the date shown or from the date it is published, where no other date is stated. We encourage you to review this page from time to time. If a change is important, we may provide additional notice through the website or another suitable communication channel.
By continuing to use MyStake Casino after an updated policy becomes available, you acknowledge the information practices described in the updated version, subject to any rights and choices available to you.
